* 100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information. **Please note due to the Lifetime Warranty that comes with the purchase of a new bicycle to the original owner only, its our policy that we do not take returns on any bicycle.
SHIPPING (Continental U.S.)
Four shipping options are offered for merchandise delivery:
2 Day (weekdays)
1 Day (weekdays)
Store Pickup* Up to $50.00
FREE $150.01 and over
Note: Orders usually ship one business day after being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 30 days of purchase. All warranties must be handled through either us or your nearest local authorized dealer. (Labor fees are not refundable, i.e., custom built wheels.)
All returns must have a return authorization number issued by Bicycles Etc. and clearly marked on the outside of the package. Any items shipped to us without an issued RA number will not be processed and Bicycles Etc. will not accept any responsibility for the products. A return authorization number can be obtained by phone or e-mail only.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.